Effective date:
These Terms of Service (“Terms”) govern your use of OverpayAlert, including the website at overpayalert.com, the web application at app.overpayalert.com, our API, and related integrations (together, the “Service”).
OverpayAlert is a product of PrinceAI. PrinceAI is the trading name of Khalid Albalawi, a sole proprietor (“OverpayAlert”, “we”, “us”, “our”). You can reach us at support@overpayalert.com.
1. Who these Terms apply to
The Service is built for businesses. By creating an account, starting a trial, or using the Service, you agree to these Terms on behalf of the company or organization you represent (“Customer”, “you”). You confirm that you are at least 18 years old and have authority to bind that organization. If you do not have that authority, or do not agree, do not use the Service.
The Service is not intended for personal, family, or household use.
2. The Service
OverpayAlert reads invoices you send to it (by upload, by forwarding email to your workspace address, or through our API), extracts invoice details using automated processing including artificial intelligence, and flags possible problems such as duplicate invoices, price changes, and unusual vendor activity. Alerts can be delivered in the app, by email, and, if you connect them, to Slack, Microsoft Teams, or your own webhook endpoints.
Features, limits, and the number of invoices included differ by plan and are described on our pricing page and in your workspace’s billing settings. We may improve, change, or retire features over time. If we remove a feature that is material to a paid plan you are on, we will give you reasonable notice.
3. Automated results are not advice
Invoice extraction and alerts are produced automatically and can be incomplete or wrong. A missed issue, a false flag, or an extraction error is possible.
- OverpayAlert does not make payment decisions. It never pays, holds, or cancels an invoice for you.
- Alerts are a review aid, not financial, accounting, tax, audit, or legal advice.
- You are responsible for checking invoices and alerts before you pay, withhold, or dispute any amount, and for your dealings with your vendors.
Any “savings” figures shown in the Service are estimates based on the data and actions recorded in your workspace.
4. Accounts and workspaces
- You must give accurate account information and keep it up to date.
- Keep your login details and API keys secure. You are responsible for activity under your account and your workspaces, including by people you invite.
- Workspace owners and admins control who has access and what role each member has, and can require multi-factor authentication for your organization.
- Tell us promptly at support@overpayalert.com if you suspect unauthorized access.
5. Free trial
New workspaces may start with a free trial. The trial length and invoice limits are shown when you sign up and in your billing settings. No payment details are needed to start a trial. When the trial ends without a paid plan, the workspace becomes read-only: you can still sign in and export your data, but new invoices are not processed.
6. Plans, payment, and renewal
Our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments are also subject to Paddle’s Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms).
Fees and taxes. Prices are shown on our pricing page and at checkout. Paddle calculates and collects any applicable sales tax, VAT, or similar taxes.
Automatic renewal. Paid plans are subscriptions billed monthly or annually in advance. They renew automatically at the end of each billing period at the then-current price for your plan until you cancel. We will give you at least 30 days’ notice before a price increase takes effect for your subscription.
Changing plans. Upgrades take effect immediately. You are charged only for the remaining days of your current billing period at the new plan’s price, minus the unused value of your current plan. Downgrades and switches from annual to monthly billing take effect at the end of the current paid period.
Invoice allowance and credit packs. Each plan includes a monthly invoice allowance. When it is used up, uploads and API submissions are refused and emailed invoices are held until more capacity is available: at the start of the next monthly period, after an upgrade, or after you buy a credit pack. Credit packs are used only after your monthly allowance, do not expire while your workspace remains active, and cannot be exchanged for cash.
Failed payments. If a renewal payment fails, Paddle will retry it. Your workspace keeps working normally for 7 days from the renewal date (14 days on annual plans). If payment is still outstanding after that, the workspace becomes read-only, and you can still sign in and export your data. If Paddle cannot collect the payment within its retry period, the subscription is canceled, and you can start a new subscription at any time from billing settings.
7. Cancellation and refunds
Cancelling. The workspace owner can cancel at any time in billing settings. Cancellation takes effect at the end of the current paid period, and you keep access until then. After that, the workspace becomes read-only so you can still export your data.
Refunds. You can try the Service free before paying, so paid plans are generally not refundable. As an exception, you can get a full refund if you ask within 14 days of your first payment for a new subscription and no invoices have been processed in your workspace since that payment, including invoices received by email forwarding. A credit pack can be refunded within 14 days of purchase if none of its credits have been used. We check eligibility against your workspace’s processing records. Refunds are issued through Paddle; email support@overpayalert.com. Renewal payments and upgrade charges are not refundable, except where the law requires a refund or section 20 provides one. See our Refund Policy for details.
8. Your data
Ownership. You keep all rights to the invoices, documents, emails, and other information you or your users submit to the Service, and to the results generated from them (“Customer Data”).
Our permission to use it. You give us a limited permission to host, copy, process, and display Customer Data only as needed to provide, secure, and support the Service for you, and as described in our Privacy Policy. We may also use aggregated and de-identified information, such as usage statistics and CrowdShield counts, that does not identify you or any person. We do not sell Customer Data.
Your responsibilities. You are responsible for the content of Customer Data and for having the rights and any notices or consents needed to send it to us, including personal data about your vendors’ contacts or your staff.
Privacy. Our Privacy Policy explains how we handle personal data. When we process personal data inside Customer Data, we do so on your behalf and on your instructions. If you need a data processing agreement, contact support@overpayalert.com and we will provide one.
Export and deletion. Owners and admins can export workspace data from settings. When a workspace owner deletes a workspace, it is scheduled for permanent deletion after 7 days and can be restored during that time. After that, Customer Data in that workspace is permanently deleted from the live Service. Deleting a workspace does not cancel a paid subscription on its own; cancel the plan in billing settings first.
9. CrowdShield (Scale plan)
On the Scale plan, CrowdShield can show when the same vendor has been flagged for the same kind of problem (a duplicate invoice or a price increase) by other companies using OverpayAlert. To do this, the Service contributes a cryptographic fingerprint derived from the vendor’s tax ID, or its normalized name when no tax ID is available, together with the type of problem. It never shares invoice numbers, amounts, dates, documents, your company’s name, or your users’ details with other customers, and other customers see only a count, never which companies were flagged. Sharing and receiving are on by default on the Scale plan and can be turned off at any time in Settings; turning sharing off stops future contributions. By leaving CrowdShield on, you instruct us to process this data for this purpose.
10. Integrations
If you connect Slack, Microsoft Teams, webhooks, or other third-party services, you authorize us to exchange data with them as needed to deliver the features you turn on. For Slack and Teams, we store the access tokens you grant, post only alert messages to the channels you choose, and erase those tokens from our systems when you disconnect the integration. To fully revoke access, also remove the OverpayAlert app in your Slack or Microsoft Teams admin settings. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their availability or conduct.
11. Acceptable use
You agree not to, and not to let anyone else:
- use the Service in violation of any law, or to process data you have no right to process;
- upload malware, or content designed to disrupt or attack the Service;
- try to access other customers’ data, get around security or plan limits, or probe or test the Service’s vulnerabilities without our written permission;
- copy, resell, or offer the Service to third parties as a service bureau, except for your own organization and its affiliates;
- reverse engineer the Service, except to the extent the law allows;
- use the Service or its outputs to build a competing product;
- exceed published API rate limits or send automated traffic that degrades the Service for others.
12. Suspension
We may suspend access, in whole or in part, if an account is overdue beyond the grace period in section 6, if we reasonably believe there is a security risk to the Service or other customers, if you materially breach section 11, or if required by law. Where practical, we will tell you first and give you a chance to fix the problem. We will restore access once the problem is resolved, unless we have ended these Terms under section 20.
13. Feedback
If you send us suggestions or feedback, we may use them without any obligation to you.
14. Our intellectual property
The Service, including its software, design, and content (but not Customer Data), belongs to us and our licensors. These Terms give you a right to use the Service during your subscription or trial; they do not transfer ownership of it.
15. Confidentiality
Each party will protect the other’s non-public information that it receives through the Service with reasonable care, and use it only for the purposes of these Terms. This does not cover information that is public, already known, independently developed, or that must be disclosed by law.
16. Availability and support
We work to keep the Service available and to fix problems promptly, but we do not guarantee uninterrupted or error-free operation, and we do not offer a service-level agreement unless we have agreed one with you in writing. Support is available by email at support@overpayalert.com.
17. Disclaimer
To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will detect every duplicate, overcharge, or error.
18. Limitation of liability
To the fullest extent permitted by law:
- neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, however caused; and
- each party’s total liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the amounts you paid for the Service in the 12 months before the event giving rise to the claim and (b) US$100.
These limits do not apply to your payment obligations, your obligations under section 19, your breach of section 11, a party’s fraud, or any liability that cannot be limited by law.
19. Indemnity
You will defend and indemnify us against third-party claims arising from Customer Data, from your use of the Service in breach of these Terms or the law, or from payment decisions you make.
20. Term and termination
These Terms apply for as long as you use the Service. You may stop using the Service and delete your workspace at any time. We may end your access if you materially breach these Terms and do not fix the breach within 14 days of our notice, or immediately for serious or repeated breaches of section 11. We may also discontinue the Service or end these Terms for any reason with at least 30 days’ notice; if we do, we will refund any prepaid fees for the unused part of your billing period and give you time to export your data. Sections that by their nature should survive, including sections 3, 8, 15, and 17 to 22, survive termination.
21. Changes to these Terms
We may update these Terms. If a change is material, we will notify workspace owners by email or in the app at least 30 days before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, you may cancel before the change takes effect.
22. General
- Governing law. These Terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom of Saudi Arabia have jurisdiction over any dispute, unless mandatory law in your country requires otherwise. Before starting any formal proceeding, both parties will first try in good faith to resolve the dispute by email for at least 30 days.
- Language. These Terms are written in English, and the English version governs.
- Assignment. You may not transfer these Terms without our consent. We may transfer them to a successor, including a company we set up to operate the Service, as long as it continues to provide the Service under these Terms. We will tell you if that happens.
- Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
- Notices. We send notices to the email address of your workspace owner. You send notices to support@overpayalert.com.
- Entire agreement. These Terms, our Privacy Policy, our Refund Policy, and any order or agreement we sign with you are the entire agreement about the Service. If any part is unenforceable, the rest stays in effect. Failing to enforce a right is not a waiver.
23. Contact
PrinceAI (trading name of Khalid Albalawi)
Operator of OverpayAlert
Email: support@overpayalert.com